Developing customer service standards

Duration: 3-5 months.

When the situations in which it is expedient to order:

* On the market there are many competitors with a similar set of goods and services.
* The company's management considers necessary to improve the quality of customer service.
* There is a need to enhance your company image.
* The level of customer service in the stores the company is different. The leadership of the company is recognition of the need "to bring up lagging behind."

Results:

* Description of the action in the typical ways for employees interacting with customers (answer phone calls, communication with the customer when selling goods, etc.).
* Description of the standard appearance of employees and workplace employees.
* Description of the forms of internal communication (meetings, forms of providing inside information, etc.)

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