Assessment of quality of service

Duration: 1-2,5 months.

This kind of work appropriate to carry out when necessary:

* To obtain reliable information about the level of customer service in the company;
* Get method for self-assessment of those professionals who interact directly with customers;
* Improve customer service.

Results:

* Methods of assessment that in future the company will be able to use their own, bringing their own appraisers.
* Recommendations for improving and / or maintaining the quality of service in the company.
* Recommendations for the use of evaluation findings: The assessment as a basis for personnel actions, staff training, changes in the size of remuneration, etc.

On-Line консультация. Что это?

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